Refund policy

Returns + Refunds

I want you to love your RANNI candle. If something isn't quite right with your order, please reach out to me at houseofranni@gmail.com within 14 days of delivery and I'll be happy to help.

Returns

I accept return requests on a case by case basis. If you'd like to request a return, please email me within 14 days of delivery with your order number and a little information about your request.

Returned candles must be unused, unburned, and in their original condition. If your return is approved, I'll provide instructions for sending your candle back. Return shipping costs are the responsibility of the customer.

Once I receive and approve your return, I'll issue a refund to your original payment method. Original shipping costs are nonrefundable.

Damaged or Melted Candles

Sometimes candles have a rough journey getting to you. If your candle arrives damaged or melted, please email houseofranni@gmail.com within 14 days of delivery with your order number and a video of the candle.

I'll make it right by either replacing your candle or issuing a full refund, whichever works best for you.

Exchanges

If you’d like to try a different RANNI scent, I’m happy to help with an exchange as long as your candle is unused and in its original condition and packaging. Please reach out to me at houseofranni@gmail.com within 14 days of delivery to request an exchange.

Once your exchange is approved, I’ll provide instructions for sending your original candle back. Return shipping costs are the responsibility of the customer. Once your return is received and inspected, I’ll confirm that your exchange is approved and you can place a new order for the RANNI scent of your choice.

Scent Preferences

Scent is such a personal thing, and finding your RANNI match is part of the fun. Sometimes a fragrance can surprise you once it’s in your space, so I’m happy to offer an exchange if your candle is unused and still in its original condition. Once a candle has been burned, I’m not able to accept returns or exchanges based on scent preference.

If you’re not sure which scent is right for you, I’m always happy to help you find your match before you order.

Sale Items

From time to time, I’ll offer sitewide promotions and special discounts. Unless otherwise stated, discounted items purchased during a sitewide promotion are considered final sale and are not eligible for returns or exchanges.